Product supply, emergency support and digital trade — under one roof.
Commercial Tyres for Trucks & Lorries
Tyres built for long-haul, distribution, construction and mixed-service operations — with fitment advice for the load, route and duty cycle.
24-Hour Roadside Assistance
Roadside assistance for commercial vehicles, supported by an established network of tow truck partners across the country.
E-Commerce for the Tyre Trade
Tyre shops and trade partners order directly from us — checking availability, placing orders and tracking fulfilment online.
One partner,
three needs.
Commercial vehicle focus
We understand heavy-duty fleets because that's all we do.
Support when it matters
Our roadside assistance network exists for the moments that cost operators the most.
Trade-friendly supply
Our e-commerce platform is designed for tyre shops, with the pricing and process a trade buyer expects.
One partner, three needs
Product, emergency support and supply — coordinated by a single team.
Every hour a truck sits idle is a cost to someone's business.
Go Track exists to shorten that hour.
Keeping Malaysia's commercial fleets moving.
Who We Are
GoTrack Sdn Bhd was founded in 2021 with a simple observation: for a truck or lorry operator, a tyre is never just a tyre. It's uptime. It's a delivery that arrives on schedule, a driver who gets home safely, and a fleet that stays profitable.
We built our business around that reality. Today, Go Track serves fleet owners, logistics companies, transporters and tyre retailers across Malaysia — combining product supply, emergency support and digital trade services under one roof.
Our Commitment
Every hour a truck sits idle is a cost to someone's business. Go Track exists to shorten that hour. From the tyres we supply to the partners we dispatch to the platform we've built for the trade, our commitment is the same: keep Malaysia's commercial fleets moving.
GoTrack Sdn Bhd — Keeping fleets on the road since 2021.
Three services, built around fleet uptime.
Commercial Tyres for Trucks & Lorries
Commercial tyres are our specialty, not a sideline. We supply and service tyres built for heavy-duty applications — long-haul, distribution, construction and mixed-service operations — and we advise on the right fitment for the load, route and duty cycle. Our focus is on total cost per kilometre, not just the price on the invoice.
24-Hour Roadside Assistance
A breakdown on the highway is a race against the clock. Go Track provides roadside assistance for commercial vehicles, supported by an established network of tow truck partners across the country. When a call comes in, we coordinate the response — dispatching the nearest available partner and keeping the operator informed until the vehicle is back on the road or safely recovered.
E-Commerce for the Tyre Trade
Through our online platform, tyre shops and trade partners can order commercial tyres directly from us — checking availability, placing orders and tracking fulfilment without the back-and-forth of phone calls and manual quotations. It's built to make restocking faster and more transparent for the businesses that serve end customers every day.
Off the road? Call first, ask later.
GoTrack Sdn Bhd
Roadside assistance: 24 hours
Refund & Return Policy
How we handle cancellations, returns, warranty claims and refunds for tyres and services provided by GoTrack Sdn Bhd and our partner workshops.
Last updated: 2 November 2026
Part A: Customer Refund & Return Policy
1. Scope and who is responsible
This policy applies to:
- new commercial tyres, tubes, valves and related goods sold directly by GoTrack Sdn Bhd ("GoTrack"), by phone, email, on site or online;
- tyres sold by partner workshops through the GoTrack Customer app;
- fitting, roadside assistance and delivery services performed in Malaysia, whether booked through the GoTrack app or our hotline.
Purchases made by workshop admins through the GoTrack Technician app are covered by Part B (Trade Purchase Return & Refund Policy) instead.
By placing an order or booking a service with us, you accept the terms below.
Your statutory rights. Nothing in this policy excludes, restricts or changes any right or remedy you have under Malaysian law that cannot lawfully be excluded, including under the Consumer Protection Act 1999 and the Sale of Goods Act 1957. If any part of this policy conflicts with such a right, the law prevails.
Tyres from partner workshops. When you buy tyres from a partner workshop in the GoTrack app, the workshop is the seller. GoTrack operates the platform, in the same way as an online marketplace.
One policy for all sellers. Every partner workshop selling through GoTrack must follow this policy. Workshops do not set their own return terms.
GoTrack handles your request. All return, refund and warranty requests, including those for tyres sold by partner workshops, are handled by GoTrack. Please contact GoTrack directly rather than the workshop.
2. Tyres sold directly by GoTrack
Returns of unused goods. Unfitted tyres in original, resaleable condition may be returned within 7 calendar days of delivery, with the original invoice or delivery order. Goods must be free of mounting marks, road wear, punctures, repairs and any applied markings.
- Returns approved within 7 days are refunded in full, less any transport cost already incurred.
- A restocking charge of up to 15% may apply to special-order or non-stock sizes.
- Once a tyre has been fitted to a rim or run on the road, it can no longer be returned and is covered by the warranty terms in Section 5 and your statutory rights.
Incorrect or damaged deliveries. Please check goods on arrival. If we deliver the wrong size, pattern or quantity, or goods arrive damaged, notify us within 48 hours of delivery. We will collect the goods at our own cost and either replace them or give a full refund, at your choice.
3. Tyres bought from partner workshops in the GoTrack app
Cancelling an order. You may ask to cancel an order before the tyres are delivered or fitted, by giving a valid reason.
- GoTrack reviews each request based on the order status and will not refuse it unreasonably. If we refuse, we will tell you the reason in writing.
- Any cancellation charge is limited to reasonable costs already incurred, such as delivery already arranged. We will tell you the amount before it is deducted from your refund.
- Payment gateway fees incurred by GoTrack are borne by GoTrack and are not charged to you.
Return transport costs.
- Personal reasons (for example, a change of mind): you generally pay the return transport cost.
- Incorrect, defective, damaged or misdescribed tyre: the responsible party, such as the selling workshop, pays the reasonable return transport cost.
- Whether the original delivery fee is refunded depends on the reason for the return.
All arrangements are subject to applicable Malaysian consumer protection laws.
4. Roadside assistance and other services
Call-out, roadside assistance, fitting, balancing and delivery charges are not refundable once the work has been completed.
Cancellation and late arrival. These rules apply to roadside assistance jobs within a 30 km service radius. The 60 minutes are counted from the time GoTrack confirms a technician has been dispatched to you.
The call-out fee and these cancellation terms are shown in the GoTrack app before you confirm your booking. For jobs outside the 30 km service radius, we will tell you the call-out fee and cancellation terms before you confirm your booking.
Faulty work. Our services are carried out with reasonable care and skill. If you believe work done by a technician was faulty, contact us as soon as possible. We will investigate and, where the work is found to be faulty, put it right at no cost to you.
5. Manufacturing defects and warranty
All tyres sold through GoTrack, including those sold by partner workshops, carry the manufacturer's own warranty against defects in material and workmanship. GoTrack coordinates every warranty claim with the manufacturer, including for tyres bought from a partner workshop.
Where a defect is confirmed, the manufacturer's assessment decides the outcome. This is usually a pro-rata credit based on remaining tread depth, rather than a cash refund.
The following are not treated as defects: impact breaks, cuts, punctures, kerbing damage, run-flat or under-inflation damage, overloading, mismatched fitment, irregular wear caused by mechanical or alignment faults, and damage from improper storage or repair by third parties.
This warranty is in addition to, and does not replace, your statutory rights.
6. How to make a claim and get your refund
- Email support@gotrack.com.my with your invoice or order number and the reason for your request.
- For tyre issues, include photographs of the tyre, the sidewall markings and the DOT code.
- Keep the tyre available for inspection at our premises or by the manufacturer's representative.
- We aim to reply within 1–2 working days. For tyres needing inspection, we confirm the outcome in writing, normally within 14 working days of inspection.
For enquiries or to follow up on your request, WhatsApp us at +60 10-222 5423.
Refund method and timing.
- Approved refunds are processed within 14 working days of approval.
- Refunds go to the original payment method, or by bank transfer to the account of the invoiced party.
- Credit-account customers receive a credit note applied to their statement.
- Payment gateway fees are borne by GoTrack and are not deducted from your refund.
All refunds are made in Ringgit Malaysia (RM).
Part B: Trade Purchase Return & Refund Policy
This part applies to workshop admins buying tyres from GoTrack through the GoTrack Technician app.
Workshops buy these tyres for resale or for use in their business, so these are business-to-business terms. The consumer terms in Part A do not apply to these purchases, except where the law requires otherwise.
1. Return eligibility
- Only unused, uninstalled and undamaged tyres in their original condition and packaging can be returned.
- Return requests must be submitted within 7 days of receiving the tyres.
- Proof of purchase and the original order details must be provided.
2. Incorrect or defective products
- Incorrect, damaged or defective tyres must be reported within 48 hours of receipt.
- GoTrack may ask for photos or other evidence before approving the return.
3. Non-returnable items
Returns will generally not be accepted for:
- used or installed tyres;
- tyres damaged by improper handling or storage by the workshop;
- special-order products, unless defective or incorrectly supplied.
4. Return approval
- All returns need GoTrack's prior approval.
- GoTrack may reject returns that do not meet these requirements, subject to applicable laws.
5. Refund method
- For workshops with credit accounts, approved refunds are generally issued as credit notes or account credit to offset future purchases, not cash.
- Other purchases are refunded through an agreed payment method.
- Approved refunds are processed within 14 working days.
6. Return shipping costs
- If the tyres supplied by GoTrack were incorrect, damaged or defective, GoTrack pays the reasonable return shipping cost.
- If the return is for the workshop's own reasons, such as ordering the wrong tyre or a change of mind, the workshop pays the return shipping cost.
7. General conditions
GoTrack reviews each return request and decides it in line with this policy and applicable laws.
Contact us
GoTrack Sdn Bhd (202101040187 (1440487-H))
No 2, Jalan SBJ 5, Taman Perindustrian SB Jaya, 47000 Sungai Buloh, Selangor, Malaysia
- 24-hour roadside assistance hotline: +60 10-222 5423
- Office: +60 10-222 5423 (Monday to Saturday, 9am to 6pm)
- Email: support@gotrack.com.my
This policy is governed by the laws of Malaysia. We may update it from time to time. The version published here applies to orders placed after the date shown above.